Refund policy
Last updated: October 24, 2026
This policy covers purchases made from gzqhys through https://gzqhys.com.
1. Return Period and Conditions
You can submit a return request within 30 calendar days of receiving your item. Eligible reasons include an unsuitable size, a change of mind, or an item that is damaged, defective, or not what you ordered.
For returns due to size or a change of mind, the item must be unworn, unwashed, and unused. It must be in its original condition, with its original tags attached and original packaging, if provided. Please include your order number or another proof of purchase.
These condition rules do not prevent you from reporting an item that arrived damaged, defective, or incorrect, or from using any rights available under applicable law.
2. Requesting a Return
Email hello@gzqhys.com with your order number, the item you want to return, and the reason for your request.
For a damaged, defective, or incorrect item, please attach photos if reasonably available. We’ll review your request, send you return instructions, and arrange return shipping at our expense.
Please get in touch before mailing anything back so we can identify your order and coordinate the return shipment.
Return address
gzqhys
159 S 500 E #1
Payson, UT 84651
United States
3. Return Shipping Costs
We pay return shipping for eligible returns. There are no restocking or return handling fees.
Standard shipping within the United States is free, so there is no original standard shipping charge to subtract from your refund.
4. Inspection and Refunds
We’ll inspect your return within 3 business days after it arrives and let you know the result. If we’re unable to approve it, we’ll explain the reason.
For an approved return, we’ll initiate a refund to the original payment method within 15 business days after receiving the returned item. The refund covers the amount paid for the accepted returned items, including applicable refundable taxes. Any discounts will be reflected in the amount originally paid.
The date we initiate a refund may differ from the date it appears in your account. Posting times depend on your bank or payment provider. If the refund hasn’t appeared after the processing period stated by your provider, contact hello@gzqhys.com and we’ll help trace it.
5. Damaged, Defective, Incorrect, or Missing Items
If your order arrives damaged, contains the wrong item, or is missing an item, email hello@gzqhys.com. We’ll investigate and arrange a suitable resolution, such as a replacement or refund. We won’t charge shipping costs to correct an error on our part.
A reasonable inspection to identify the problem does not affect any rights you have under applicable law.
6. Exchanges
If you need a different size or item, contact us first. We’ll confirm what options are available and explain the exchange process before you send anything back.
If an exchange cannot be arranged, you may request an eligible return and submit a new order.
7. Cancelling an Order
To request an order cancellation, email hello@gzqhys.com as soon as possible. We’ll check whether the order can be stopped before dispatch. If it has already shipped, use the return process described above.
When we confirm a cancellation before dispatch, we’ll initiate a refund to the original payment method within 2 business days.
Business days are Monday through Friday, excluding U.S. federal holidays. This policy does not limit any rights or remedies provided by applicable law.
8. Contact
gzqhys
159 S 500 E #1
Payson, UT 84651
United States
Email: hello@gzqhys.com
Website: https://gzqhys.com/